Frequently asked questions
Question: How do I make payments?
Answer: Certified Cashier funds, M/C, AMEX, VISA or Cash.
Question: How will the total charges be calculated?
Answer: The actual cost of relocation will be determined by multiplying the quoted hourly rate by the number of hours worked.
Question: How do you charge for partial hours?
Answer: The last hour of your move will be prorated in 15-minute increments.
Question: Do you disconnect and reconnect appliances?
Answer: We will move any appliances from the original location and place them where they need to be placed at the new location. However, we DO NOT provide appliance services. Should disconnecting and reconnecting be needed, your sales consultant can make those arrangements with a 3rd party service.
Question: Can I leave things in the drawers?
Answer: YES, you can leave all articles of clothing or non-breakable / non-valuable items in the drawers. The drawers will be secured shut. It is suggested to empty drawers (or pack them very lightly) in furniture that is fragile or old of age (such as antiques, particle board, etc.)
Question: Do all my boxes need to be sealed?
Answer: Yes. All boxes should be closed and taped shut! For best results, all boxes should be packed FULL, taking care to wrap breakables. Please identify fragile boxes.
Question: What if we have bad weather on move day?
Answer: We will complete the move if at all possible. B&B Movers, Inc. WILL NOT be responsible for soiling of carpets due to wet or muddy conditions. However, floor runners will be used as a precaution.
Question: Will my household goods be placed on a truck with someone else's items?
Answer: NO. B&B Movers, Inc. provides exclusive use of your own truck for the duration of your move.
Question: Is tipping mandatory?
Answer: NO! Our crewmembers are prohibited from asking for a tip. However, like any service industry, gratuities for a JOB WELL DONE are greatly appreciated.
